The nonprofit consumer advocacy group surveyed 90,000 laptop and tablet owners and found that around 25 percent of Microsoft Surface device owners would be face with "problems by the end of the second year of ownership".
For its part, Microsoft does refute the findings, not that we would expect them to say anything different, and says that their return and support rates differ from the findings in the Consumer Report Survey. Due to these issues throughout the year, Consumer Reports has today withdrawn all Microsoft Surface devices from their "recommended" status for devices.
Microsoft seems hardly alarmed by the recommended rating pull out, believing that the findings do not reflect what actual Surface owners experience.
In a fairly short but to-the-point tweet on Thursday morning, Reuters revealed that Microsoft Surface devices have underwhelmed in Consumer Reports' reliability tests. Nonetheless, with the contentious history of the Surface line and long-term reliability, one would be hard-pressed to fault Consumer Reports for not awarding the Surface Laptop "Laptop of the Year" just yet. Time will only tell if their claims are valid despite the fact that they have done the same on other leading brands (i.e. Tesla and Apple).More news: Atlantic hurricane season likely turning from mild to wild, forecasters now say
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If you're shopping for a top rated laptop for college this year you might want to reconsider your purchase of a Microsoft's laptop. Why?
Microsoft's estimated breakage rate for its laptops and tablets was higher than most other brands' and the difference was statistically significant enough to warrant this response. Nonetheless, while it has great things to say - like much of the industry, ourselves included - about the Surface range in terms of performance, it argues it can't recommend the current models. "We survey our subscribers every year about numerous products they own". Frozen computers, unexpected shutdowns and unresponsive screens were noted as complaints.
Microsoft launched the Surface series in 2012, marking the company's first major entry into the hardware market. Considering that Microsoft is making a big push into this space, a downgraded rating from Consumer Reports is likely going to impact sales.