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Switching from iPhone? Here’s a tip.

By: 23 June 2013 No Comment

Apple logoAfter a couple of years of owning an Apple iPhone 4, my wife decided it was time to pick up an Android. Specifically, she bought a Samsung Galaxy S4.

It’s an awesome phone, but there was one problem with it — she couldn’t receive any texts. A brief trip through the Apple Support Community revealed that a lot of people have had that problem when moving from the iPhone to something else.

After combing through the aforementioned Apple support forum and doing a few searches on Google, we wound up with a lot of suggestions but nothing that really worked. What enabled my wife’s Galaxy S4 to start receiving messages again? We hit on the solution by dumb luck, really, and fixing the problem is simple but not a bit intuitive.

Here’s what was happening that prevented the Galaxy from receiving texts — my wife’s cell phone number was still registered with Apple’s iMessage servers. When a cell number is associated with iMessage, Apple will try to send all texts to that phone number through that service. The Galaxy, then, was left out in the cold.

How did we fix the problem? It was simple enough and here are the steps we used:

* On the old iPhone, open up “Settings” and go to Messages.

* Check and see if iMessage is active. If it is not turned on, turn it on and then wait for the “Send & Receive” field to open farther down on the page.

* Once that field opens, click it.

* Click on your Apple ID at the top of the resulting screen and then click “Sign Out” when the “iMessage Account” screen opens.

* Turn off iMessage

That should do it. Obviously, you must have your own phone with you when you use the above method.

The quickest way to be rid of iMessage is to sign out of it and turn it off before you set up your new phone. My daughter dumped her iPhone in favor of an Android device a few hours after my wife did the same thing with the one she owns. Turning off iMessage on that device before we transferred her phone number to the new phone worked like a charm.

There you have it. Happy texting!

About: Ethan C. Nobles:
Benton resident. Rogue journalist. Recovering attorney. Email = Ethan@FirstArkansasNews.net.

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